Privacy Policy – Golden Gears Car Rental UAE

At Golden Gears, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services, website, or mobile application in the United Arab Emirates (UAE). By using our services, you agree to the practices described in this policy.

1. Information We Collect

When you interact with Golden Gears, we may collect various types of information, including but not limited to:

a. Personal Information:

• Full name

• Contact details (email address, phone number, postal address)

• Government-issued identification (passport, Emirates ID, driver’s license)

• Payment information (credit/debit card details, billing address)

b. Vehicle Rental Information:

• Rental preferences (vehicle type, rental dates, location)

• Driving history (accident records, fines, license validity)

• Emergency contact details

c. Technical Information:

• IP address

• Device type, operating system, and browser

• Cookies and similar tracking technologies

• Location data (when enabled, for vehicle pickup and drop-off optimization)

d. Communication Information:

• Emails, calls, or chat messages exchanged with our customer support

• Feedback, inquiries, and surveys

We collect this information to provide a seamless car rental experience and ensure the security and efficiency of our services.

2. How We Use Your Information

The information collected may be used for the following purposes:

1. Service Provision: To facilitate car rentals, including booking confirmation, vehicle assignment, and delivery or pickup arrangements.

2. Payment Processing: To process payments securely and prevent fraud.

3. Customer Support: To respond to your queries, complaints, and provide necessary assistance.

4. Improvement of Services: To understand user preferences and improve our website, mobile application, and overall customer experience.

5. Legal Compliance: To comply with applicable UAE laws and regulations, including traffic, safety, and anti-fraud measures.

6. Marketing Communication: With your consent, we may send promotional emails, newsletters, or offers regarding our services. You may opt-out at any time.

7. Safety and Security: To prevent unauthorized access, cyber threats, and ensure the safety of our customers and fleet.

3. How We Share Your Information

Golden Gears respects your privacy and does not sell or rent your personal information. We may share your information only under the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in vehicle maintenance, payment processing, booking platforms, or marketing, under strict confidentiality agreements.

• Legal Requirements: When required by UAE law, governmental authorities, or in response to lawful requests to protect legal rights, safety, or property.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business assets.

• Fraud Prevention: With financial institutions, insurance companies, or law enforcement agencies for fraud detection, claim processing, or safety investigations.

4. Cookies and Tracking Technologies

Our website and mobile application may use cookies and other tracking technologies to enhance your experience, such as remembering your preferences, analyzing website traffic, and providing personalized content. You can manage cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our services.

5. Data Retention

Golden Gears will retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy, including compliance with legal obligations, dispute resolution, and enforcing agreements. Once the retention period ends, your information will be securely deleted or anonymized.

6. Data Security

We implement appropriate technical, administrative, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security measures include encryption, secure servers, access controls, and regular security audits. While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

You have rights regarding your personal information under UAE data protection laws:

• Access: You may request a copy of the personal information we hold about you.

• Correction: You may request to correct or update inaccurate or incomplete information.

• Deletion: You may request the deletion of your personal data where applicable.

• Objection: You may object to certain processing activities, such as marketing communications.

• Withdrawal of Consent: If you have provided consent for any processing, you can withdraw it at any time.

To exercise these rights, please contact our Data Protection Officer at [insert contact email or form link].

8. Third-Party Links

Our website or mobile application may contain links to third-party websites or services. Golden Gears is not responsible for the privacy practices or content of these external websites. We encourage you to read the privacy policies of any third-party services you access.

9. Children’s Privacy

Golden Gears does not knowingly collect personal information from children under the age of 18. If we discover that we have inadvertently collected data from a minor, we will take steps to delete it promptly. Our services are intended for adult users in the UAE.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or technology. Any updates will be posted on our website with the effective date. We encourage you to review this page regularly to stay informed about how we protect your privacy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Golden Gears – Car Rental UAE
Email: info@goldengears.ae
Phone: +971 54 551 7004
Address: Abu Hail AL Maha Center Building Shop No.2 – Dubai United Arab Emirates

Your privacy is our priority. At Golden Gears, we are dedicated to ensuring that your car rental experience is safe, secure, and hassle-free.